> For the complete documentation index, see [llms.txt](https://fogsmp.gitbook.io/fogsmp-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://fogsmp.gitbook.io/fogsmp-docs/store/faq.md).

# faq

here are some frequently asked questions about the store

**are purchases processed automatically?**\
yes, everything is automatic. you don't need to wait for staff.

**how long until i get my purchase?**\
usually 1 to 5 minutes. if nothing shows up after that, open a ticket and we'll sort it.

**do i need to be online to receive it?**\
no. if you're offline it gets applied the next time you join.

**i didn't get my rank role in discord?**\
open a ticket with your username and we'll add it manually.

**i typed my username wrong, can you fix it?**\
open a ticket as soon as you notice. we can always fix it for you.

**i play on bedrock, what do i enter?**\
your bedrock username, exactly as it appears in game. don't forget the dot before the name.

**can i buy something for a friend?**\
yes, just enter their username at checkout instead of yours.

**why is my total higher than the listed price?**\
eu customers pay vat on top, which the store adds at checkout. the listed price is before tax.

**how do i cancel my subscription?**\
through the store or your payment provider, any time. you keep everything until the period you paid for runs out.

**what happens if i stop paying?**\
your plus features turn off at the end of the paid period. your base account, builds and claims are untouched.

**can i get a refund?**\
purchases are delivered instantly so they're final. if something actually went wrong with your order, that's different, open a ticket and we'll fix it.

**what happens if i chargeback?**\
permanent ban and your purchases get removed. talk to us first, we'd much rather fix the problem.

<details>

<summary>store terms &#x26; conditions</summary>

By purchasing through our store you agree to these terms.

Purchases are delivered instantly to the account entered at checkout, so double check your username. Because delivery is immediate, all sales are final and your right of withdrawal ends once delivery starts. No refunds for bans, quitting, hacked accounts, or similar. Only buy with the cardholder's permission.

Subscriptions renew automatically until you cancel. Cancel any time and your features stay active until the paid period ends. Unused time is not refunded.

Ranks and account-bound items stay with your account for as long as the server runs. Crate keys and consumables are spent on use. Crates give a chance at the listed items, with no specific item guaranteed. Server content may change as the server develops, and we will replace removed paid features with something of similar value where we can.

Chargebacks result in a permanent ban and loss of purchases. If something went wrong with your order, open a ticket and we will fix it. We can also remove paid access from players who break the server [rules](/fogsmp-docs/rules.md).

If you need help with a purchase, open a ticket and we will sort it out. discord.gg/fogsmp

</details>


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